Thinking Aloud
Positively Outrageous Service Is All It Takes To Wow A Customer
When a customer has an unexpected positive service experience, they can’t help but say, WOW! And, this is the best part… they are compelled to talk about it. This is Positively Outrageous Service, says T. Scott Gross.
Thumbs Up On Gatekeepers, But Who… And How?
The growth of self-publishing has turned everything upside down now that anyone, anywhere, can publish, market their books, and call themselves an author. But is all this freedom a good thing, asks author Libby Fischer Hellmann.
3 Paradoxes Of The ‘Entrepreneurial Generation’
There seems to be a growing concern that the American culture has lost its entrepreneurial fire. Dr Jeff Conrwall suggests that may be due to the "three paradoxes" of the Millennial Generation.
The New Middle Ages
Today, as the rich get richer and the poor get poorer, it seems we are approach a new Middle Ages in America, says Gini Graham Scott, Ph.D., author of "Transformations: How New Developments in Science, Technology, Business, and Society Are Changing Your Life" .
The Boomer Bust: Working With A Fading Generation?
It’s time to look at the issues Millennial bosses will face in their attempts to manage the remnants of the Boomer workforce, says T. Scott Gross, author of "Invisible: How Millennials Are Changing the Way We Sell".
The Sweeter Counter-Offer: Should I Stay Or Should I Go?
Shortly after you give notice, your manager makes a pitch for you to stay on and he makes you a sweeter offer than the new company. Logan Knight, Technology Recruiter at Redfish Technology, argues you shouldn't take the counter offer.
Starting A Business With No Money And No Credit
There are ways to successfully start up a business with no money and no credit when the traditional lenders have denied you, says Hugh Tyzack, founder and managing director of Loansforbad-credit.co.uk.
Five Warning Signs Your Employees May Lack A Vital Sense Of Belonging
When employees feel they belong, they’ll give you their all. When they don’t, well, you’ll
get only crumbs. Christine Comaford explains why belonging is such a powerful
human drive and offers tips on what you can do to foster it.
The Customer Experience, Louis C K, And Shopping Your Own Business
Customer service consulting can be intensive. Technical. Highly detail-involved. But sometimes, the simplest things tell the most, says Micah Solomon, author of “High-Tech, High-Touch Customer Service“.
Why I’m Grateful For America The Great
In honor of July Fourth, Todd Patkin, author of "Finding Happiness", has written down seven reasons why I’m grateful to live in the United States of America.
4 Threats To Your Small Business’ Online Reputation
Mike Zammuto, President of Brand.com, discusses four of the most common reputational threats that small business owners face.
Why Summer Is The Ideal Time To Grow Your Business
Summer is the perfect season to launch your dream business or ramp up your current one. Stacia Pierce, CEO of Ultimate Lifestyle Enterprises, offers a few reasons why.
How To Improve Customer Service? Hiring Is Just The Start.
If you want to improve customer service to the point that it becomes a competitive advantage, you have to hire great employees, says Micah Solomon, author of "High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce".
Time’s Up! What Do You Really Want?
The world would be a better place if marketers were totally up front and said “I’m selling windows today; are you buying?”, says John Baker, author of "The Asking Formula – Ask For What You Want And Get It".
The Myth Of The 20 Percent
Are you being fooled by the 20 percent? If you have any desire to write a book, start the next big blog, be a speaker, be on stage, etc… the answer is most likely yes, says Robert D. Smith, author of "20,000 Days and Counting: The Crash Course For Mastering Your Life Right Now".
You’re Not The Boss Of Me: Millennials
The Millennial generation is here. They feel entitled. They negotiate everything. And T. Scott Gross, author of "Invisible: How Millennials Are Changing the Way We Sell" says the new workplace needs to learn how to deal with them.
Be Your Own Customer Experience Consultant – By Trying Your Own Customer Experience
Micah Solomon, author of "High-Tech, High-Touch Customer Service" is always startled when businesses don’t work at finding out, firsthand, what it’s like to use their own service or product.
Businesses That Are Making A Play: Ten Great Gamified Sites And Apps
Few years ago, business gamification was practically unheard of. Today, that love of games is being leveraged by smart businesses to boost customer loyalty, employee performance, sales, growth, and more. Kris Duggan, coauthor of Business Gamification For Dummies, shares ten examples of successful gamification.
Seven Facts That Will Breathe Life Into Your Business
Just as there are facts of life that affect us personally, there are facts of business life that affect us as entrepreneurs. In honor of National Small Business Week, Bill McBean shares what he has learned over the course of a successful career to help you avoid common mistakes and steer your company in the direction you want it to go.
Let It Burn: For Apple, An Age-Old Analog Practice May Know Best
Melissa Thompson, CEO of Talk Session, shares her views on the recent Apple Worldwide Developers Conference (WWDC).
5 Startup Lessons From MaryAnn Bekkedahl Of theSwizzle
After a successful $43 million fundraising round, MaryAnn Bekkedahl, co-founder and president of New York-based startup theSwizzle, shares some of the valuable lessons that helped her team get the edge.
Why Coordinated Adaptive Action Networks Are Replacing Teams
In our chaotic world, old-school teams are going the way of fax machines and desktop Rolodexes. What’s replacing them is a whole new animal — and Glenda Eoyang says we can use Adaptive Action to make these quick-coalescing, quick-dissolving groups work for us.
Five Tools That Will Help You Survive In The Concrete Jungle
Coach Micheal J. Burt and Colby B. Jubenville share five tools that will help you to create a reliable map to use while leading your tribe through the challenging landscape of the modern global economy.
14 Points To Consider When Structuring A Deal
JP James has been asked by more than one venture what he needs to consider whenever he put together a deal. He shares 14 points.
Three Key Questions To Ask Yourself After A So-So Service Experience
If you put up with customer service that’s just “okay,” it’s time to demand better. You deserve to be treated with honesty, competence, and caring, says Joseph Callaway — and he explains how to pinpoint the presence (and absence!) of these key service qualities.
Wild Kingdom: Seven Creatures Of The Concrete Jungle
Coach Micheal J. Burt and Colby B. Jubenville reveal seven types of individuals who might have difficulty adapting to the new global economy.
5 Reasons Why You Should Seek Rejection
Nearly 40 years ago, Robert D. Smith, author of “20,000 Days and Counting: The Crash Course For Mastering Your Life Right Now” learned the one business lesson that became the foundation of every success he's ever enjoyed. He shares that lesson with us.
Consumer Cloud File Sharing Steadily Edging Into Enterprise Space
Consumer-level cloud file storage and sharing solutions have been widely employed by the more tech-savvy professionals, whether it's with or without their IT departments' knowledge. Will enterprise versions balance functionality and security concerns?
Making Good Use Of The Competition
Should you give up if the competition is just too... competitive? Stacey Thompson argues there are ways you can take advantage of your rivals and inevitably come out ahead.
Lean In Or Get Out: 11 Tips For Using Your Expertise To Create A...
If you can’t lean in, get out? That’s what Vickie Milazzo recommends. She says women who are unhappy trudging up the corporate ladder should start their own businesses. She provides advice on how to use everything you’re really good at to bust out of the corporate world and start your own wickedly successful business.