Professionalisms
The Seven Considerations For Securing Repeat Customers
Richard Shapiro, founder and president of The Center For Client Retention and author of “The Welcomer Edge: Unlocking the Secrets to Repeat Business", explains how businesses can improve their customer service - and boost their profits - by implementing "The Seven Considerations For Securing Repeat Customers".
What Makes an Exceptional Leader? A Comparison of Historic Antarctic Expedition Commanders.
The polar adventures of Shackleton, Scott, and Amundsen provide fundamental leadership lessons for any leader. Dennis N.T. Perkins, author of "Leading at the Edge: Leadership Lessons from the Extraordinary Saga of Shackleton's Antarctic Expedition" explains some of these.
How Does Your Brand Look To The Public?
Joe Thomas, founder and owner of Left Brain Digital, offers five steps to keep your brand from looking like a homeless street vendor with a card table full of old newspapers.
Five Ways To Know When You’re Done With What You’re Doing
If you often feel like you’ve barely skimmed the surface of what you should have accomplished on a given work day, Jason Womack has a secret for you - when you learn to “know when you’re done” with projects, tasks, and everything the work day throws at you, you’ll free up a lot more time to focus on those things that truly matter.
50 Blogs That Will Make You A Better Manager
While you may be a great manager now, these 50 blogs offer a look into great ideas for growing and improving in your role as a manager, creating a better workplace and getting more results from the people you manage.
The Importance Of Measurement In Marketing
President of Marketing AdvantEdge, Katleen Richardson, believes marketers need to assess their marketing goals and see if their measurement tools, ahem, measure up.
5 Tips To Help Your Team Be More Creative
In today's challenging economic times, creative thinking is more valuable than ever. Here are five tips from co-author of "Great Leaders Grow: Becoming a Leader for Life" Mark Miller to help your team be more creative.
How Seven Simple Words Can Save A Business Conversation Gone Wrong
When that meeting or conversation gets off to a rocky start — whether tense words are exchanged or you just don’t seem to be connecting — it’s time to push the reset button. Andrew Sobel, author of Power Questions, reveals the phrase that can turn it all around.
10 Things You Need to Know (Now!) About Successful Networking
Many people spend a lot of time and energy trying to make effective business connections, only to find that their networking is not working. Vickie Milazzo shares her insight on how to build meaningful relationships with the right people.
Are You Committing the Seven Deadly Sins of Business Transformation?
Clue #1 that the answer is yes: workplace full of people who struggle to get through the day. “Cause evangelist” Mohan Nair says that in order to survive in a world where markets are transforming rapidly, your company itself must transform. That means avoiding some common (and often deadly) sins.
How Websites Are Changing And Why This Is Good News For Small Businesses
Fluid Web Works founder Jessica Shailes argues that having a blog, with original, insightful content, can make all the difference for a small business owner.
Nine Ways Power Questions Help Us Build Better Business Relationships
Personal connection, likeability, and trustworthiness are back. They are the new litmus test for doing business. Author and consultant Andrew Sobel says we create these qualities not by knowing the right answers, but by knowing the right questions.
10 Economic Concepts Everyone Needs To Understand
Whether you work as an economist or you try your best to ignore the bad financial news and your bank account, economics is at work in your life. Knowing these concepts will benefit you whether you're 18 or 80 and will help you be a better, more informed consumer and employee.
Does “Maximize Shareholder Value” Really Make Sense?
For decades, maximizing shareholder value has been the core focus for many companies. Dan Adams, president of AIM, says we might have that all wrong. He explains why we should consider moving our focus to understanding and meeting our customers’ needs.
How to Evaluate Your Leadership Style
How do you rate yourself as a leader, asks Ken Blanchard, co-author of "Great Leaders Grow: Becoming a Leader for Life".
[White Paper] 7 Simple Smartphone Privacy Tips
Losing a phone can be disastrous. It's a lot worse if a phone meant for business use is the subject of identity theft. Here are 7 simple smartphone protection tips by identity theft expert John Sileo.
Where’s the Loyalty?*$!
President of OneLife Leadership Jeremy Kingsley recommends how you can get the most out of your team even in the most trying times.
“What the Heck Is Wrong With My Leadership?”
Former executive vice president of Tieto and co-author of "No Fear: Business Leadership for the Digital Age" Pekka A. Viljakainen shares his personal leadership nightmare and how he overcame it.
Social Media – A Marketing Tool To Be Taken Seriously
Social Media expert Marsha Friedman shares tips to gauge whether your business is taking the wrong approach with social media.
What Leaders Can Learn From Tim Tebow
Some of you are Tim Tebow fans and some of you are not - got it. Here are a few things Mark Miller, co-author of "Great Leaders Grow: Becoming a Leader for Life", observed watching Tebow this season that may help you on your leadership journey.
Handling Irate Customers
When dealing with an irate customer, most employees want to turn and run – but service strategist John Tschohl says this is actually a great opportunity to win a customer over for life if you know how to take control of the situation.
Five Digital Marketing & SEO Tactics Every Small Business Should Implement In 2012
Be it from being more engaged and active in the social media landscape, especially on Google+ to focusing a larger effort on mobile and local marketing, there are many ways small businesses can increase their overall digital marketing and SEO strategies with little or no additional cost. Jason Hennessey, CEO of Everspark Interactive, suggests five tactics.
Ten Ways To Keep Cash Flow Problems From Putting You Out Of Business
Cash flows pose an unending challenge to business owners and managers, says Tage C. Tracy and John A. Tracy, authors of "Cash Flow For Dummies®". Read on to learn what you can do to make 2012 the year of the cash flow reboot for your business.
Top 10 Mom Marketing Trends As We Enter 2012
2011 proved a watershed year for recognition of the power of Mom Marketing. As we enter 2012, here’s a Top 10 list of Mom Marketing trends offered by Stacy DeBroff, founder and CEO of Mom Central Consulting.
Vintage Selling Tactics: 6 Ways To Up Your Sales To Baby Boomers
Selling to baby boomers work very differently from selling to Gen X-ers, says Ron Volper, Ph.D., author of "Up Your Sales in a Down Market".
7 Customer Service Trends To Watch And Leverage In 2012
Social media, mobile technologies and altering demographics present businesses of every size with tremendous opportunities, but these actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs, says Richard Shapiro.
8 Ways To Adapt Your Business To The New Normal
Welcome to 2012 and your "new normal" - major regrouping, major renovation, and creating a brighter, less stressful, more optimistic view of the new year. Patricia Sigmon offers 8 ways to get started.
Twelve Ways To Boost Your Etsy Store Sales This Holiday Season
If you own an Etsy store (or any other online shopfront), there’s no better time than the holidays to boost your sales and reach out to new customers. Allison Strine offers advice on how to amp up your marketing and get the attention of holiday shoppers.
[Asia] Getting Cloud Computing Right The First Time
This is the second part of a two-part series covering the 2nd Annual Cloud Computing World Forum – Asia edition which was just concluded at The Mira, Hong Kong on 30th Nov and 1st Dec. For this article, let’s take a look at the challenges facing Cloud adoption that were highlighted during the Cloud Computing World Forum Asia 2011.
6 Landmines To Avoid In Web Development Contracts
Draw up contracts that specifically address these six big questions or you will leave yourself wide open to possible disputes, says Ilene B. Stern.