Professionalisms
Sixteen Signs You May Be Practicing Cowardly Leadership
You might be shocked to find just how much of a stranglehold the “F” word has on your employees, your organization, and your entire life. Mike Staver, author of "Leadership Isn’t for Cowards", unmasks the many faces of fear… and explains how to drag it into the daylight where you can vanquish it once and for all.
Creating A Sustainable Workplace
You can build a sustainable business that's environmentally sound, argues Peter A. Soyka, author of "Creating a Sustainable Organization: Approaches for Enhancing Corporate Value Through Sustainability". He says companies can create the conditions needed to support meaningful performance improvement over time, without investing significant human or financial capital.
The Secrets Of Creating A Powerful Company Culture
Just about any business advantage that you pride yourself on can be copied by a competitor. Micah Solomon, author of "High-Tech, High-Touch Customer Service", argues that the culture of your company is the exception to this rule.
Seven Ways to Take Advantage of the Social Power of Your Customers
As individuals, consumers frequently use social media to tell their networks of fans, friends, and followers what products they are using, what businesses they like, and so on. Unfortunately, says Ron Kaufman, few companies are successfully capitalizing on this social behavior. He offers tips on how to make it happen.
How Businesses Can Successfully Brand Themselves On Social Media
That profile picture of you on your social media sites say a lot about you, says Serban Enache, CEO of Dreamstime.
How To Ask Your Way Through Ten Of The Toughest Conversations You’ll Ever Have
At work, at home, with friends, and even with perfect strangers, it isn’t uncommon to find yourself suddenly entrenched in a tough, tense conversation. Instead of trying to stutter and mutter your way out of it, and risk permanently damaging an important relationship,
Andrew Sobel suggests you ask your way through it using key Power Questions.
8 Ways To Become A Better Co-worker
You might be the most diligent and hardest working person in the office, but if your co-workers don’t know you or don’t really like you, then you’re going to have problems down the road. Here are eight ways to become a better, more well-rounded co-worker.
Seven Truths About Customers No Retailer Wants To Admit
Every retailer spends a good portion of his day trying to figure out how best to serve his customers. But frankly, customers and their motivations can throw even the best retailers for a loop. Retail expert Chip Averwater lays out a few customer truths that retailers don’t want to admit.
Eight Ways To Be A Better Customer — And Get Better Service In Return
Customers wait on hold for an eternity. Complaints go unanswered. Smiles and a little extra help seem like too much to ask for these days. If you think customer service has taken a nosedive, you’re right, says Ron Kaufman — but there’s a lot you can do to change that. Read on for his tips for being a better customer.
10 Hidden Reasons Why You Might Hate Your Job
There are often more subtle factors at work that make going to work a miserable experience. Here, we share some of the often hidden reasons your job seems like torture even when it shouldn't.
Five Sites Reputation Management Experts Fear
They’re here. The sites that even your genius SEO guy and tech savvy PR team are often powerless against. Unmanaged, these sites can sink your company online, says Kent Campbell, SEO expert and founder of Internet Reputation Management.
Practical HR Solutions For Today’s Workplace
As a small business owner you are likely to ask why and when you should invest in Human Resources for your company. Consider the value HR can bring by taking an informed look at what is going on in your workplace today.
Eight Ways To Reignite Your Passion So You Can Reignite Your Company
You know your people are struggling and—not coincidentally—so is your company. And if you’re trying to harass them into productivity, you’re fighting a losing battle. If they’re to compete in the global economy, you’ll have to light a fire under them — but first, says Mohan Nair, you must light one under yourself.
Why Small Businesses Fail
Business can fail for a lot of other reasons, and some are completely out of the owner's control. Most failures boil down to one thing, however - a lack of business knowledge is the primary culprit.
20 Counter-Intuitive Company Policies That Actually Work
Here are 20 ways how mind-boggling company policies are making a difference and leading some companies to incredible success.
Eight Ways To Fight Entrepreneurial Fires And Constantly Improve In The Process
Entrepreneurs spend a healthy portion of their day putting out customer-, employee-, and money-related fires. Ed Hess explains how to capitalize on these flames by using them to constantly improve your business.
How To Design Your Own Logo
When you want to make sure that your small business gets the attention it deserves, you need to make sure that you are considering every aspect of your logo. Here are some things to keep in mind.
Say What? Five Quick Scripts For Responding To Customer Complaints
The last thing a customer with a complaint wants to hear you say is: “You’re wrong”. Ron Kaufman, author of "Uplifting Service", offers a few quick scripts to use when responding to customer complaints.
Serve Up Satisfaction: 10 Tips For Effectively Handling Customer Complaints
As the Spirit Airlines case has recently shown, sticking to your guns is rarely the best way to handle customer complaints. Ron Kaufman concedes that these situations are difficult to navigate. He offers advice on how to handle
complaints so that your unhappy customers become customers for life.
A Business Owner’s Guide to Surviving the Impending “Post-ocalypse”
The first step in modernizing the United States Postal service has been taken. Deborah Sweeney, CEO of MyCorporation, offers some advice to small business owners who may be affected by for USPS’s impending downsize.
Want The Best Business Card Ever? Write A Book
Whenever someone asks Marsha Friedman for advice on the best way to promote their business or themselves, her answer is always the same: Write a book.
SEO Suggestions For Budget-Conscious Businesses
One area a small business owner can look into for marketing is search engine optimization, which does not need to be expensive in terms of marketing investment. David Nance shares why.
Seven Power Questions to Help You Become a Bankable Star
Hollywood’s biggest stars mean blockbuster movies and big bucks for movie executives, and that’s why these stars are in such high demand. Is this how prospective clients in your market view you or your company? If not, Andrew Sobel has a
few tips to help you become the “Bankable Star” of your industry.
10 Biggest Myths About Employee Motivation
Managers ignore employees' motivation at their own peril. Here are the 10 most commonly-believed myths about rallying the troops.
The “Grow or Die” Lie: Why Everything You Think You Know About Business Growth...
For decades entrepreneurs have been boldly following what they think they know about business growth. And for decades, they’ve folded under the pressures of improperly managed growth. Professor Ed Hess debunks some popular myths about growth and provides proven truths to help entrepreneurs grow their businesses successfully.
Build Your Brand On A Budget
So, you’re just starting out with your business and you don’t have much money to spend on marketing your brand. Founder of MediaBombshell.com Ellie Scarborough offers ideas on how you can use video on your site, in your blog and on social media.
Using Facebook For Small Business
Kirby Koo, Manager of Small and Medium Business Growth at Facebook gives us some top tips that will help you get the most out of your business’ Facebook Page.
14 Fascinating Theories From Leadership Studies
There are dozens of fascinating theories from the field of leadership studies that can help you become a better leader or at the very least offer insights into the reasons why we act the way we do when leading or being led. Here are 14 of the biggest and best theories.
5 Truths Of Competing With Big Box Stores
Many independent retailers despair when faced with superstores taking chunks of their market; meanwhile those determined to stay and willing to adapt find ways to coexist and thrive. Here are five retail truths local retailers can employ in competing against big box stores.
Taming The Apps Explosion With Data Center Convergence
With data increasing at this monumental rate, the adoption of new applications has become a double-edged sword for many organizations, says Joe Ong, managing director of Hitachi Data Systems Singapore.