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Branserv – Applying Itself To Helping Software Startups

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Branserv - Looking for software companies to partner for its pilot program.
Branserv - Looking for software companies to partner for its pilot program.

Chicago-based startup hardware appliance maker Branserv has an incredibly lofty vision – to rebuild the American economy. “We’re trying to lead the way in creating a new generation of financially-sound technology companies. We want to help many companies get their feet back on the ground before they fly away,” says Alex Pyatetsky, Branserv‘s VP of strategy and marketing.

Branserv was founded by Ilya Stolyar, who previously founded systems integrator International Computer Concepts (ICC) in 1993. 49-year old president and CEO Ilyar may be no young upstart, but Alex is only 22-years old. VP of engineering, Alexey Stolyar, is 23. Alex and Alexey may be young but bring experience to the table. Alex had run his own successful event promotions company, High Contrast Events, while Alexey had worked as lead sales engineer and development director with ICC since 2002.

When Branserv first started, the company was intended to leverage on ICC‘s existing manufacturing facilities and vendor relationships to build OEM appliances. However, they realized that the appliance market was already pretty well saturated, and worse, all the competition targeted the exact same segment – networking security and data management.

Reworking the Business Model

So they went back to the drawing board. When they analyzed the market further, they found that all six major players presented the appliance business model in, in their opinion, an unattractive way. ” They all bombarded the prospect with too much information (and) made it appear incredibly difficult. So our first inspiration was to drastically simplify the appliance model.” But which market should they target?

And then it hit them – many software startups, open source software shops and micro independent software vendors (ISVs) need a better way to make money. “Google was not longer acquiring. Ad revenue was no longer paying,” Alex points out. All other revenue options – including freemium models – had flaws of their own, as evidenced by this article in the Wall Street Journal by Chris Anderson of Wired. Branserv was thus reborn, to serve this market.

“We were going to enable small companies with great software to leverage a whole new revenue model. We’re not going to charge them a startup fee or set any inventory minimums or make them do any extra work. All they would have to do is sell, and we’d handle everything else, from product design, manufacturing, to shipping, to return processing, etc.” In the meantime, the software company enjoys a revenue stream, support down and lower risk. Put that way, in the words of one software entrepreneur, “it’s pretty hard to ignore”.

Branserv recently announced an Appliance Pilot Program where they’d give six software startups, ISVs or open source shops the opportunity to create appliances around their software at cost. “We’re going to break our backs to make sure they are successful so that the rest of the community can see how versatile and effective this revenue model is. The Pilot Partners will walk away with a real product that they can then sell at high margins for as long as they want. All in all, the opportunity is worth well over $5,000.”

But it’s hardly surprising that Branserv is targeting this segment with such an offer of course. Like traditional venture capitalists, all they need is for one of the six startups they help to be a runaway hit, like a Twitter or Facebook, and their own success will also be sealed.

Challenges and Opportunities

The greatest challenge facing Branserv so far is the need to educate the community and target market about their offering. “We want people to understand why our offering has value so they can help us spread the word to potential partners. The somewhat technical and complex nature of what we’re doing has definitely been a challenge,” says Alex.

“(But) we’ve been lucky to receive a decent bit of word-of-mouth on Twitter and elsewhere. I was surprised how quickly people started thinking of us as a legitimate startup and treating us with respect… we’re just trying our hardest to spread this word.”

Branserv may be a bootstrapped startup, but thankfully unlike most others, it is fortunate to incubate with its parent – it shares ICC‘s office, assembly and testing, and warehousing facilities (and a dog named Oscar) – and hence a lot of infrastructure costs don’t exist for them.

On Entrepreneurship

One of Branserv‘s key company values, which they believe is critical to entrepreneurs, is to be remarkable. “From Day 1, we’ve intentionally chosen to pursue something that is remarkable – as in ‘worthy of remark’ and not neccessarily ‘amazing’. Anyone who have not read Seth Godin‘s “Purple Cow: Transform Your Business by Being Remarkable” that has any vested interest in marketing a product of any kind should really read this book. You have to build marketing into the offering. Some offerings are just more worthy of recognition than others. We try to do this as much as possible.”

Another important value it believes in is the familiar mantra ‘launch early, launch often’. “The principle of rapid iteration and continuous innovation (in software companies) is very important. Its not something that’s widespread in the hardware world, but we’re trying to adopt this mentality as best as we can. The key is to always strive to improve and listen to what the market is saying.”

But the entrepreneurial life is not all work and no play – all three do have lives outside of work. Ilya is passionate about photography and gadgets, Alex is a professional DJ while Alexey is an Age of Empires maniac. “We’re all pretty interested in getting rich. Not necessarily quickly, but could never hurt,” laughs Alex.

OrSiSo Helps You Organize Your Virtual Life

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OrSiSo - A desktop application that helps you organize and manage your social networks.
OrSiSo - A desktop application that helps you organize and manage your social networks.

Being a member of multiple social networks can be a pain, as Thorben Linneberg found out. Managing same friends on different networks, missing events he was invited to simply because he forgot to log into a particular network, coupled with the overwhelming flood of mails, pokes, requests and other notifications in his inbox, annoyed him. In frustration, the Singapore-based Dane started OrSiSo, a social network tool to help users manage and organize their online lives.

The idea of a tool where all the flood of information on social networks would be centralized and prioritized grew in his head, and finally in October 2007 Thorben decided to put his ideas into a business plan. OrSiSo (Organize, Simplify, Socialize) was finally incorporated in December 2007.

Aureliant, the company behind OrSiSo, currently has a team of six – along with Thorben, there is CTO Jerome Poudevigne, two full-time developers, a UI designer and a mobile platform specialist. Thorben, originally from Denmark, worked for different multinational corporations (MNCs) in Europe, US and Asia in the areas of mobile Internet and wireless technologies for a number of years. Jerome, a 44-year old Frenchman, is himself a serial entrepreneur with vast experience in building scalable systems.

Social Networking’s Virtual Opportunity

Social networking sites have seen explosive growth in terms of adoption and usage over the past few years – and this has offered an opportunity. Thorben believes that there is a market for a service that gives users the ability to aggregate and consolidate contacts, images, news feeds – regardless of whichever social networks they belong to. And that’s where OrSiSo comes in. 

OrSiSo is built around various components, including an aggregation engine, and integrated instant messaging platform, and possibly the most important, a trademarked SocialCraft engine that automatically determines the usefulness of a particular piece of information to the user and which adapts accordingly to user behavior. Hence it only displays information that the user deems relevant or meaningful.

“The key benefit of OrSiSo is that it takes the pain out of managing different networks and lets the user have fun again,” says Thorben. “With its intelligent filters, OrSiSo acts a lot lie the junk mail filter of your email software. With its one-click search function, it’s a lot like Google for your social life. Powerful functions like FriendMerge allow the reduce of clutter, while notifications, animated avatars, photo slide shows add to the entertainment factor.”

OrSiSo currently supports eight networks – including Facebook, Friendster, Twitter and Flickr – and plan to add more every two weeks, such as MySpace, Hi5, Bebo, LinkedIn and Orkut. For instant messaging, it supports Yahoo!, AIM, MSN, ICQ and Google Talk. It has plans to extend the system to include shopping sites such as Amazon and eBay, entertainment ones such as Last.fm, YouTube, Vimeo and DailyMotion, and eventually even dating networks.

You can also organize your various instant messaging applications with OrSiSo.
You can also organize your various instant messaging applications with OrSiSo.

In the recent past, Open Social APIs didn’t exist and almost all networks worked in a “walled-garden” approach. “Today the industry has moved towards openness, and this has helped our progress greatly,” says Thorben.

Making Money from Social Networks?

OrSiSo's competitive landscape - How does it compare?
OrSiSo's competitive landscape - How does it compare?

 Certainly, OrSiSo is not only the social network aggregation tool in the online primordial soup – TweetDeck and Twhirl amongst others. But it seems that Aureliant believes it has a competitive advantage – it has its business model worked out.

The aggregation and SocialCraft engines are the key to OrSiSo‘s monetization. “Since we are able to gather a log of demographic information about users and their connections, we will be able to deliver highly-targeted advertisements,” shares Thorben. Advertisements can be delivered through various channels – traditional banner displays, advanced creative alerts using personalized avatars with custom messaging capability, product placements, and even the skinning of the entire application itself.

Already, local telecommunications provider Starhub has a S$100,000 deal with Aureliant to offer SMS and VOIP services (comparable to Skype) through the former’s Pfingo platform. With an existing user base of around 200,000 subscribers, that is a considerable stream of potential income.

Growth Potential

The biggest challenge, Thorben admits, has been to get the product off the ground. Since its launch, it has attracted some 500 users just one week, and growth continues to be encouraging with a doubling of its user base every week. The challenge now is to continue to grow its user base as much as possible with a limited budget.

OrSiSo targets users who typically are members of three social networks or more. They are also likely to multiple chat and email accounts, as well as accounts with online shopping sites such as Amazon or eBay.

The current recession may have affected everyone, but the use of social networks is growing even faster right now. Thorben believes people see “refuge” on social networks from the recession. “In fact, we have seen a usage of OrSiSo that we didn’t think of when we created it.” For example, it’s being used by users to check out holiday destinations that their friends have been to.

OrSiSo may currently be a desktop application, but Aureliant have plans to roll out a mobile version. “We have basic prototypes of the OrSiSo application for Symbian and iPhone which we expect to have ready during the second quarter of 2009.”

“We are very focused on only adding features that bring real value to users.”

On Entrepreneurship

Aureliant raised US$200,000 at incorporation with a valuation of US$1million. It just completed its second seed round of around US$250,000, more than tripling its valuation to US$3.25million in 12 months.

Thorben says the best thing about working on OrSiSo is the joy of working with a top motivated team that shares his enthusiasm. “Only by attracting the best talent can we succeed,” he says.

If it hasn’t exactly tasted commercial success as yet, it’s already garnered industry accolades. OrSiSo recently won a Mobile Monday Singapore award for Best Startup, which was judged by a panel consisting of representatives from various mobile industry heavyweights such as Nokia, RIM, Yahoo! and Microsoft.

Thorben is not going to let the award get to his head just yet. “I believe that you can only call yourself an entrepreneur after you have failed a few times. No business degree can prepare you for starting your own company. When I think back on important lessons I’ve learnt, I must say I always learnt much more from the difficult times,” says Thorben.

“Never say never… never give up. Always listen but stay true to your own vision. Many people are extremely uncomfortable living with uncertainty – that is an area I am comfortable with today.”

You can read another interview with Thorben with SG Entrepreneurs here.

Metaversum Lands Red Herring Award

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Twinity, Metaversum's 3D virtual world, lands the company a Red Herring award
Twinity, Metaversum's 3D virtual world, lands the company a Red Herring award

Metaversum, maker of 3D online world Twinity, has been awarded a Red Herring 100 Europe awardTwinity is best known for recreating the virtual versions of the cities of Berlin and Singapore.

“(The award) clearly confirms our vision of a 3D world based on real cities, allowing real people to interact and communicate with each other.” says Metaversum CEO Jochen Hummel. “Twinity is coming alive through our partners, including Cinestar, Berlin.de, Zitty, Be.Berlin, Bigpoint, Sony Pictures, the city of Singapore, Geek Terminal Singapore, The Digital Movement (TDM) and many others. Together with our users, they are filling our vision of a real 3D world with life.”

The Red Herring 100 Europe award is given annually to the top 100 private technology enterprises headquartered in Europe, the Middle East, or Africa. You can find the other winners listed here.

The Real Group Announces SmartLoans.sg; Makes Shopping For Home Loans Easy

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SmartLoans.sg - A new and easy way for finding and comparing home mortgage loan packages.
SmartLoans.sg - A new and easy way for finding and comparing home mortgage loan packages.

Earlier this week, local startup The Real Group announced the launch of SmartLoans.sg, the first-of-its-kind online mortgage comparison service for the Singapore market.

The free online service allows users to easily search for, compare and enquire about home loan packages available across eight different Singapore-based banks. “SmartLoans gives users more control over the mortgage and refinancing process. We aim to help our customers find the best deal when hunting for a mortgage,” says Vinod Nair, CEO of The Real Group. “Many potential home buyers will find SmartLoans very useful. At the same time, it will also help home buyers who are looking to refinance their existing mortgage compare their options.”

“I am heartened to see The Real Group developing new innovative solutions for the real estate industry. Although the economic situation has had a dampening effect on the home buying scene, The Real Group have adapted their business model and developed new revenue-generating activities. More importantly, SmartLoans provides real value to its users,” said Prof Wong Poh Kam, Director of the NUS Entrepreneurship Centre, which is incubating The Real Group.

SmartLoans.sg is the third online service in The Real Group‘s stable, after HomeSpace.sg and RentSpace.sg.

Phokki.com Launches; Issues Call For Digital Artists

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Phokki.com - An online artists' marketplace to convert your photographs into customized digital artwork
Phokki.com - An online artists' marketplace to convert your photographs into customized digital artwork

Phokki.com officially announced its launch today, opening possibly the world’s first online art gallery and marketplace for customized digital artwork.

An online space to matchmake digital artists and their customers, Phokki.com aims to give “a face and a space” online to digital artists without a gallery or retail front to attract and sell to customers. Many of these artists could be, as Phokki.com puts it, “hidden from the public eye in middle-man studios” and thus suffer from the lack of recognition and opportunity.

“The Phokki artist market will be a place where the consumers will be spoilt for choice in the range and diversity of digital styles available,” says Sean Seah, CEO of Singapore-based Phokki.com. “Whether it’s a case of time-tunneling you from a 2009 photo of yourself to a 1960s retro vector-styled version or a case of pumping power into your 10-year old kid by turning an innocuous photo of him into one where he is a red-caped, sword- yielding 300 Spartan defending the Thermopylae or transformed into a robotic transformer defending the world!”

Phokki.com also incorporates social networking functions and an active art community.

Digital artists can join to offer their services by simply signing up for an account and uploading their sample portfolios onto the site. Sign up before 15 April to participate in a digital art competition and you have a chance to win a Wacom Bamboo.

The Rise Of The Sellsumer

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Sellsumers - Consumers will increasingly sell, made possible by the online democratization of demand and supply and fueled by a global recession that leaves consumers strapped for cash.
Sellsumers - Consumers will increasingly sell, made possible by online democratization of demand and supply, and fueled by a global recession that leaves consumers strapped for cash. (Image courtesy of Trendwatching.com)

In Trendwatching.com‘s latest briefing report, the independent trend observation firm believes it has spotted a new trend. It claims that during these recessionary times, many ordinary consumers will increasingly become a new class of consumers called the sellsumers. Due to “a recession-induced need for cash” and “an ever-growing infrastructure that allows individuals to act as (part-time) entrepreneurs”, many consumers will look for multiple ways to make money, instead of just spending it.

It’s a valid observation.

We’ve also been seeing signs of sellsumers in Singapore. It’s recently been reported in the local papers that blog shops on the rise, and in some cases of young mothers using such blog shops to supplement household incomes by selling anything from cosmetic contact lenses to baby products.

For those of you who are into small business retail, I’ve previously given advice on pushcart entrepreneurship, where to locate a pushcart, and also a list of places in Singapore which rents out spaces for pushcarts. Alternatively, you can consider this alternative to pushcarts.

In desperate times, creativity flourishes.

Are you a sellsumer? If you are, do you have any good stories or experiences to share with us?

Resurrected ShowNearby.com Announces Version 3; Looking To Expand Team

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ShowNearby.com Version 3
ShowNearby.com Version 3

Online location-based service ShowNearby.com, whom I’ve blogged about before, today announces the release of its latest version (Version 3). Opting for a cleaner and improved user interface, the year-old site now features over 175,000 places of interest across 400 categories.

ShowNearby.com almost went under last year until it publicly appealed to potential investors and partners for help. It managed to turn around with help received from Google Maps Singapore, Microsoft BizSpark Singapore, Knight Frank Singapore, Shaw Theatres Singapore, OCBC Credit Cards Singapore, HungryGoWhere.com and PropertyGuru.com.sg.

If you’re looking for a challenge and willing to join a startup, ShowNearby.com is looking for an IT Developer or Programmer to join its team. Its scope involved system analysis, systems design, testing, development and implementation. If you have expertise in PHP, MySQL, and HTML and CSS, have good written and spoken English, you can drop them a mail at ask [at] shownearby [dot] com.

CrowdSPRING – A Springboard For Creative Ideas

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crowdSPRING co-founders Ross Kimbarovsky and Mike Samson
crowdSPRING co-founders Ross Kimbarovsky and Mike Samson

 

The creative agency business that insists on the traditional way of sourcing for work could be in peril. Not because of the worsening global economy, although that is one reason, but because of one little company based in Chicago called crowdSPRING.

You see, the current old-school business solicitation by creative agencies involves pitching by agency suits to brand marketers and other decision makers in the hopes of landing some outsourced creative work. A company puts out a tender – which could be open to all agencies, or a closed one involving a few selected ones – and this launches an entire pitching process which could take many rounds and months before an agency is finally selected.

That’s where crowdSPRING comes in.

Tapping on the Wisdom of Crowds

Founded by Ross Kimbarovsky and Mike Samson, crowdSPRING was started to help people from around the world access creative talent, and to help creatives from across the globe find new customers. Ross and Mike spotted an opportunity in the market – why not let the buyer specify what they want, name their own price, and decide the length of their project? And instead of sifting through bids and proposals and choosing a designer based off of that, why can’t buyers choose from actual designs that are created to meet their specifications?

So crowdSPRING created a platform where a buyer can put out an open project where creative agencies all over the world can submit actual designs for the buyer to choose from. Along with tools for payment, intellectual property protection, project management, communication, and file handling services, it’s ideal for business matchmaking.

“Our target buyer is an entrepreneur or small business that previously would have not known where to start to get custom design or would be unable to afford it,” says Kimbarovsky. “We truly believe we’re expanding the market and in the current economic climate, we’re not only an alternative resource for small businesses, entrepreneurs and even large corporations whose creative budgets have been significantly slashed, but also for creatives, from amateurs to professionals, that need another stream of income.   We continue to see our numbers grow from both the creative and buyers side, so we know we must be doing something right.”

The numbers prove it. Since its launch in May 2008, crowdSPRING has hit the $1 million mark in total awards escrowed, attracted some 200,000 entries from 18,000 creatives from more than 140 countries on some 3,000 projects to date. Think of it – that’s 70 entries per project, which a buyer can choose from completed designs within a stated budget and time period. In the traditional process, a buyer would be hard-pressed to find the time to sit down for more than 5 different pitches.

“By providing a level playing field for creatives, where success is based solely on talent and not resume, experience, education, or fancy offices, crowdSPRING has opened incredible opportunities to creatives around the world who previously had few opportunities to compete in the traditional creative industries,” says Ukraine-born Kimbarovsky.

“And by promoting community building, sharing and education, crowdSPRING has empowered its community of creatives to compete on a global scale – working for clients from more than 40 countries, including thousands of small businesses, agencies and some of the world’s largest brands.”

A Meeting of Two Minds

Ross and Mike have known one another for 20 years. The seed of the idea was formed over a series of lunches in the summer of 2006. Mike was working on outsourcing portions of the video post-production workflow and Ross had just led a website redesign for his law firm – with unspectacular results from a top vendor. Noticing a new trend on the Internet involving crowdsourcing, Ross called Mike and said “we should talk”.

Lots of research, homework, US$3 million in angel investment and iterative steps later, crowdSPRING was born. Today, almost three years later, the team has grown to nine people.

What Measure, Success?

A measure of success, aside from the growing crowdSPRING community, was garnering respect and credibility from the industry. Samson was selected to represent crowdSPRING and the cause for crowdsourcing by sitting on a panel at this year’s South by Southwest Interactive Festival called “Is Spec Work Evil – The Online Creative Community Speaks”. He was joined by some of the most respected names in the design world including David Carson, Jeff Howe of WIRED magazine, Jeffrey Kalmikoff of skinnyCorp/Threadless and Forrester‘s Jeremiah Owyang.

But the team is not about to let success get to their heads.

“With every accomplishment that comes our way, we still face challenges just like any other small business.  We are a small company, still in our infancy and one of our biggest challenges is managing our own capacity. Outsourcing and crowdsourcing lets us remain a small company by leveraging our community and others to help us succeed”.

Despite the state of the global economy, crowdSPRING has expansion plans in the pipeline. “Moving forward, we will soon release a copywriting channel, for everything from blog content, marketing blurbs and PR materials, to books and resumés.  We will eventually also roll out an audio and music channel and a video and motion-graphics channel.”

crowdSPRING's home page
crowdSPRING's home page

Thoughts On Social Media After BlogOut ’09

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BlogOut '09 panel - Debra, Patricia, Daniel and Ben
BlogOut '09 social media case studies panel - Debra, Patricia, Daniel and Ben (Photo courtesy of TDM)

 

I was invited to participate in a discussion panel on “Social Media in Business (Case Studies)” at the recent BlogOut’09. Two of the other panelists are familiar faces in the local social media scene – Patricia Law of Ogilvy’s 360 Digital Influence team and ex-PR consultant Benjamin Koe, who now heads online  sentiment analysis service provider JamiQ. The final member of the panel was Debra Tan, one of the organizers of the first-ever Singapore Tattoo Show, an event which leveraged on social media to great effect for its success.  Our moderator was Bill Claxton of Itr8, himself an avid tweeter, and charged to keep us on the straight and narrow.

You can find out more of what transpired here, here and here.

The panel discussion ended far faster than all of us would’ve liked, so I’m penning down a few key thoughts of mine in the aftermath of that discussion here:

1. Social Media – Don’t confuse the Tools with the Community.

Social media tools are merely platforms or touch points you can use to communicate with your audience. But they are not one and the same as the communities that inhabit these virtual spaces. In many cases, your community decides on the platform – a recent blogger initiative I organized resulted in stories across the whole gamut of social media platforms – Facebook, Twitter, and Plurk, and media hosting sites such as Flickr and Photobucket.

Marketers should not be afraid to try these tools out. If nothing else, it will prevent your agencies from taking advantage of your ignorance.

2. Your Message is more important than your Platform.

Don’t jump on the Twitter bandwagon just because your competitors are doing so. Does it fit your overall brand? Is it a natural platform to share your message? Marshall McLuhan is right – the medium is your message, and therefore it is imperative that you pick the right platforms to fit your overall message.

In fact, great marketers know that the Big Idea is more important than the platforms they choose on which to apply tactical activities. A blogger outreach is not a “big idea” – in fact, shoot the next agency that suggests that to you.

3. Think beyond Blogs.

This may seem obvious, but blogs do not constitute the entirety of the online space (not even half, in fact). If targeting blogs is the linchpin of your entire social media campaign, you’re destined for cyber ignomity. This is especially so in the Asian context, where much of online activity take place in forums instead.

Other than the social networking sites, how about Wikipedia? There are a lot of restrictions on what you can do on it, but it is extremely powerful and yet most marketers don’t even begin to know how to weave wikis into their online campaigns.

4. Don’t waste your time on the Negative.

You cannot stop negativity. Accept it. People say bad things about you all the time.

Instead of orchestrating an online campaign to counter each and every one of your detractors, how about empowering your proponents instead? After all, even Microsoft has its supporters. Give them the tools and reason to fight your detractors on your behalf.

Not only will you bring some balance to the online conversations about your brand, you’d build even more loyalty with your existing audiences.

Google Enhances Web Analytics Offerings

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Google Analytics
Google Analytics

Earlier this week, Google announced that it has expanded the capabilities of Google Analytics to offer better support for marketers, advertising agencies and businesses in Singapore and the region. Google Analytics, the search engine’s free, next-generation web analytics tool that shows users how visitors find their website, how they navigate through it and how they become customers. Web analytics users get online data to gain a deeper understanding of customers’ needs and build their website or online campaign around that understanding to improve the effectiveness of their websites, maximize their online marketing campaigns, and convert online traffic to sales.

“In an economic slowdown when consumers are spending more time on the Internet looking for a great deal, local businesses have a great opportunity to use web analytics as a cost-effective, smart way to make sense of online consumer behaviour. Our free and powerful Google Analytics tool helps businesses to understand the customer experience online – to see what type of products customers were trawling for online, what was working on their websites and how to win over customers – and then turn this insight into action for better business results,” said Vinoaj Vijeyakumaar, Customer Solutions Engineer, Google Southeast Asia.

Google Analytic's dashboard
Google Analytic's dashboard

Besides providing enterprise-class features in its free Google Analytics™ tool (such as custom reports, advanced segmentation, an API as well as an updated interface, richer data visualisations and an integration with Google AdSense), Google is launching a new Google Analytics Individual Qualification program and has appointed clickTRUE as its first ever Google Analytics Authorised Consultant (GAAC) in Singapore.

Innovating The Singapore Blogosphere

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Ogilvy 360 Digital Influence team - Pat, Brian and Tania
Ogilvy PR's 360 Digital Influence team - Pat, Brian and Tania

The way the Singapore blogosphere is growing, throw a stone randomly these days and you’re likely to hit a self-proclaimed social media expert, guru or master. Mention Facebook, Twitter or Plurk, and you’d be swamped with unsolicited advice from all over on how such social media platforms do, or do not work, in the Singapore context.

Which is why it’s a pleasure when you meet the true players of the game.

An Open Door Session

The unimaginatively-named “social area” at the Ogilvy Centre was getting packed, and the audience – about two score Singapore-based bloggers – jostled for seats that provided a good view of the projector screen. Welcome to one of Ogilvy’s Open Room sessions.

Ogilvy PR’s Tania Chew, who came up with the Open Room concept, shares that it was meant as a way to get clients comfortable with communicating with their customers and influencers in a more open, casual way, and “not the usual press release/press conference way with one-way messaging push”.

“(We hope) that clients will start to get it,” says Tania, “and get comfortable interacting with bloggers. (They need to) start to understand that they way people communicate has changed and will continue to do so.”

“If they don’t start getting the groove, they’re going to lose out.” Booze was provided by Tiger Beer who, by virtue of their sponsorship and presence, must apparently get it.

That day, the topic was on “how to market your blog like a brand”, with speakers such as Tokyo-based blogger and web producer Jon Yongfook Cockle, ex-SPH journalist Arti Mulchand, and local bloggers Brian Ling and Andy Heng.

Content Is King

If you’ve not heard of the latter two bloggers, it’s probably not a surprise. They’re not well-known in Singapore, but their content reach a global audience. And their traffic is impressive by any standard. Both focus on niche content – Brain’s Design Sojourn looks at industrial design, while Andy’s ToysREvil covers everything toy-related.

Both shared to the gathered bloggers on how they approach their branding when it comes to their blog. Andy was a revelation, sending the audience into peals of laughter with almost every sentence. Yet his humorous manner belied his amazing grasp on what makes a blog really tick.

Andy was asked to share at the Open Room by Patricia Law, Tania’s colleague and along with Brian Koh forms the trifecta of Ogilvy PR’s Digital Influence team in Singapore. Pat got to know Andy through a common love for toys, and as she puts it, “if you spend half the time hanging out with creative boys and girls, you’d know his blog too”.

“And the fact that the local general blogosphere doesn’t know who he is”, Pat laughs. According to urlfan, Andy’s blog is currently ranked #10,279 around the world. That’s creme de la creme. “Local bloggers need to see the bigger picture and that the Internet disrespects geographical boundaries.”

Three’s Not A Crowd, It’s Social

Open Room sessions, contrary to what some might believe, are not elitist events where the delusional self-imagined best of the blogosphere invite themselves to have a social media orgyfest. Instead you’ll find a congenial atmosphere where bloggers share their experiences with their peers, and of course, Ogilvy clients who wish to find out more about this curious virtual world known as the blogosphere.

It’s about bloggers helping bloggers. Innovation and directly value-adding to the entire social cybersphere. Tania, Pat and Brian knows that it is still early days for the Singapore blogosphere, but it’s apparent they feel that they are also charged with helping it grow responsibly.

The Open Room is their way.

Advice For Young Entrepreneurs On Building A Business

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Kelly Sonora shares one of the latest posts from One College Degree, “100 Best Blogs for Young Entrepreneurs”. It’s a useful resource for those who are looking for online resources that provide information, tips and advice for starting and running a business.

Guess who is at number six?

Do Yourself A Favor, Startups, And Get Yourself Media-Ready

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I really iz.

As someone who blogs about entrepreneurship, one of the pet peeves I have when dealing with Singapore startups is their amazing lack of preparedness when I ask them for more information.

“Errr… You can check out my website?” is not the answer I was looking for. In any case, I was already there. And your blog too. There was nothing remotely useful in either, which is why I’m asking you.

Today journalist Hedirman Supian, from the paper’s technology desk, says startups should make it easy for investors and the media to get in touch with them and learn a few basic practices that will go a long way in helping them get the word out on their companies and products:

“(E)ntrepreneurs have to learn how to be media savvy, no one’s going to do your PR for free – it’s part and parcel of owning a business and it’s not exactly rocket science. So you’ve got a great service or product. So what? It’s quite telling if you don’t know how to take advantage of the web to market yourself. Fortunately, there are plenty of rich resources online (presentation videos, podcasts and blog posts) from the likes of Seth Godin, Guy Kawasaki or Yongfook – you can be sure there’s already someone who’s already been through what you have, so piggyback on their advice so you don’t exactly have to learn from scratch.”

In case you don’t have the time to scour through all those wonderful resources, here are some tips on what to prepare yourself with before the media comes a-calling:

Your Press Kit

The first thing is to have your most basic but key information ready, which should be put together as a press kit which you can easily share with them.

Items that you should have in your press kit:

  • A backgrounder – Background information on the company
  • Biographies of the key founders
  • A fact sheet detailing key statistics and messages
  • Images of products, your company logo and profile pictures of the founders. High resolution, of course.
  • For dealing with social or new media, an online tip sheet with links to URLs to video resources, or websites (such as those of happy customer testimonials) is infinitely useful
  • Your contact details

Contrary to popular opinion the most critical is not a press release, which you only need if you have something valuable to say, such as the launch of a new critical feature.

The good news is that most of the information you already have in your business plan. You have a business plan, don’t you?

Your Key Message

The journalist has a story to write, and usually has an angle in mind. He/she has limited space (and patience). What can you tell him/her that will make the most sense to his/her story, while bringing the most value to your startup?

Make this very succinct and short. It’s like an elevator pitch. If the journalist can write only one sentence about you or your company, what would it be?

Extending Your Story

Always keep a list of referrals and references ready – investors, customers, or business partners for example. Happy ones, of course. Share them readily: “If you like, you can contact the CIO of XXX company, who has used our product and really liked it.”

Reporters like outside sources to help lend some credibility to their story, and an external testimonial always make you look better.

Make Use of Online Assets

Put your press kit online. If you can’t create a “Press Room” tab on your website, put it under your “About” section. Provide an email address or contact number on the site for them to call you – don’t make them fill in a feedback form, for goodness sake.

Also think about using:

  • Slideshare, to upload a really nice presentation and sharing it easily.
  • Skype, so now you can be get interviewed from around the world.
  • Flickr, for sharing images. But do create a specific set for their use – so they won’t use the picture of you running down the beach half-drunk and semi-naked.

These may seem commonsensical, but like Hedirman says, “you’d be surprised how many local startups miss these things out”. So do yourself a favor, guys, and prepare yourselves well. Make their jobs easier, and they’ll make it worth your while.

Singapore Tops Innovation Study

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The latest study by Washington-based National Association of Manufacturers has named Singapore as the most innovative country in the world. The report, produced by the Boston Consulting Group, places Singapore ahead of South Korea, Switzerland and Iceland.

You can download the full report here.

Singapore Needs A Support Ecosystem For Its Startups

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Singapore - Where're our startups?

I submit to you that, in Singapore’s entrepreneurial scene, there is a lack of a proper ecosystem around our fragile startups to nurture, sustain and help them survive in this increasingly difficult times.

It’s not about the lack of money. There are good schemes out there for startups to tap on. I am referring to the lack of a support system – the media, for example, and legal, financial, public relations and other kinds of consultancy services that cater to the unique needs of a startup.

I asked TODAY journalist Hedirman Supian, who writes for the paper’s technology desk, what he thought about my view. His reply:

“I think startups and entrepreneurs have to grapple with the reality that they exist in an ecosystem that’s unfavorable for them at the moment. I wouldn’t exactly say it’s nonexistent.

There are various Government initiatives to drum up funding and support for local entrepreneurs and networking sessions to get them connected to the right people – and to be honest, they’re actually very passionate about pushing local companies to the world stage. Yes, it’s not quite organic but it’ll form the bedrock for a better ecosystem once we’ve got a good track record of launching successful startups. There are also a handful of local entrepreneur communities like The Digital Movement and e27 that foster a more grassroots approach. If you look at the attendance for their meet-ups and events, you can see that the crowds are slowly swelling.”

If it is not money or grassroots support, so what are the missing pieces in our ecosystem then?

1. Lack of Specialized Services catered for Entrepreneurs

Interestingly, Hedirman reveals that he’s never been approached by a specialized PR agency on behalf of a local startup before. This to me is somewhat shocking, as he’s been writing about local startups for more than two years now. Is it because there are no public relations agencies in Singapore that is specially catered to the needs of startups, or is it just because startups simply cannot afford one?

This does not apply to public relations alone. How about specialized legal services, since many startups are not equipped with dealing with intellectual property issues or even something as basic as crafting a contract? Or financial services to help startups balance their books?

2. Where are our Mentors?

One of the key reasons why Silicon Valley has been so prolific in producing successful startups is because it has an ecosystem of successful entrepreneurs who give support to newer startups. Here’s what Sarah Lacy wrote in her book, Once You’re Lucky, Twice You’re Good: The Rebirth of Silicon Valley and the Rise of Web 2.0:

“But the earlier generations would play a huge role in their Internet lives, ensuring that this wave of companies would go about their business in a manner totally different from those of a few years earlier. For every youngun with a cool new project, there was a guardian angel of sorts from previous startup cycles, making sure he or she didn’t get screwed. These guardian angels would frequently find their young charges.”

Josh Schachter of del.icio.us may not have gone anywhere without the backing of Netscape‘s Marc Andreessen. Kevin Rose of Digg.com got help from Equinix‘s Jay Adelson. Mark Zuckerberg and Facebook? Peter Thiel of Paypal. The list goes on.

So where is the Singapore equivalent of such mentors? Sim Wong Hoo of Creative Technology – what’s he been up to these days anyway?

3. Publicity and the Media

Singapore media who are interested to write about local startups are few and far between – such stories are rare and on an ad-hoc basis. Very few, like Hedirman, actively seek out startups to write about. That’s one of the key reasons why I have this blog in the first place, and why the folks from Techgoondu.com has to do this.

4. Market Adoption

Of course our startups should aim for markets beyond our shores, but it’s thoroughly sad when many don’t even find market acceptance in Singapore.

For all the government talk and support that EDB, Spring Singapore, MDA and IDA throw at our local startups, the rest of our civil service seems reluctant to give our startups any business. More government agencies should take the lead of the Land Transport Authority, who is currently working with local startup Gothere.sg to develop a user-friendly travel advisory for public transport journeys.

With government projects in their portfolios, it will only be easier for the startups to penetrate the private sector.

We need an ecosystem for our startups. And we need it fast.

Singapore To Get New Posterboy For Entrepreneurial Success?

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yongfook
Jon Yongfook

The room was totally packed at the keynote presentation in BlogOUT! ’09, but you can’t truly be sure what the crowd was here for.

Jon Yongfook Cockle, a Tokyo-based blogger and web producer who recently sold his recipe social network Open Source Food to Tsavo Media, was speaking about how to turn a blog into a business. A subject topic that’d appeal to most bloggers during such shattered economic times, but that’s probably not what enraptured the crowd.

It was because he was just that dastardly good-looking, and so very eloquent. Judging from the gasps and sighs emanating from the crowd, it’s unlikely that the girls heard a single word of what he said. Twitter was all a-flutter about how cute he was.

He has male fans too, of course. Howie Chang, president of The Digital Movement that organized BlogOUT! ’09, calls Yongfook his idol when it comes to “design and user-interfaces”. Yes so that makes him both talented and good-looking, and therefore easy to hate.

In his presentation, Youngfook shares why he thinks advertising as a revenue model is very limiting for blogs and highlights some of the other ways blogs can be monetized. What you may not know is that Yongfook graduated with a finance degree, just because his mom made him get one (she’s Singaporean after all). So he should know a little about making money.

These days Yongfook amuses himself as the CEO of Egg Co, a business incubator that looks at working closely with digital startups. He is also about to launch Rippl3, a social media campaign measurement service.

The good news for the ladies, is that the half-Singaporean is looking to relocate to Singapore in the near future. When that happens, we’ll get our new posterboy for entrepreneurial success.

It’s A Prettysmart* Appeal For Collaboration

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It was a hot and sultry Monday evening at the Raw Kitchen Bar, located on the premises of the old fire station along Upper Bukit Timah Road. More than forty people were crammed into the confines of the refurbished building, but no one seemed to mind. At least ten of them were peering at tiny pieces of blue paper stuck on the white-washed walls.

prettysmart

Upon finer inspection, those Post-It notes contained tips of sorts – ranging from advice on writing techniques to quirky anecdotes. Those present were told that they could take away any of those Post-It notes they liked, but only if they replaced each with one containing a tip of their own.

This Is Pretty Smart

This creative exercise was the brainchild of Natasha Golding, the host for the evening, and the people gathered here were her friends, business partners and acquaintances to help celebrate the launch of her new consultancy, prettysmart*.

Natasha, a seasoned freelance writer, previously provided copywriting services and communications consultancy under her first business, The Right Words. As she worked with her clients during this period, Natasha realized some of the problems they faced with communications – not knowing what their business was about, the words to describe themselves, not having the time or information to plan and create websites to truly reflect their business – and believed she could help them.

And so prettysmart* was conceived. She explains to her audience that, in her new business, “we don’t believe in telling people what to do”. “We give advice, we share our knowledge, but we also help people explore their own ideas and discover their own solutions”, she says.

“It’s about using more of a coaching approach. We provide the steady, practical and kind support that helps people find the solutions that work for them.” But don’t take her word for it – check what her clients have said instead.

During her presentation, Natasha surprised her audience by raving about rising Singapore startup Gothere.sg. She recounted how she first learnt of them at Unconference 2008, where she “was blown away by the energy, the creativity and the comfortable informality” of the event.

“It’s smart,” she says of the location-based service. “It gives very useful, precise and detailed information. Little things like the prices of the bus or cab ride make a difference. The developers have thought about me, and what I need.”

“It’s pretty. It’s not from the old school of technology, built by geeks with no style. It’s simple, comfortable and shows some personality in the conversational copy.” Gothere.sg’s site design, she said, is everything she wants her consultancy to be for her clients – simple, clean, communicative and, most importantly, gives them exactly the results they need.

A Call For Partners and Collaborators

She also tells her audience that prettysmart* is looking at partnering to offer more to businesses. “We need writers who passionately desire to increase the amount of well-planned, meaningful and accessible web text on the Internet. prettysmart* helps businesses do the planning and thinking that forms the basis of great communication. But we also actually write and edit copy.” Many of the people she invited to the Raw Kitchen Bar were freelancers, and to these people she made her call for collaboration.

“We plan to work with more designers and developers. We need people who share our philosophy about websites being a piece of communication. People who believe that authenticity is a key principle in business and communication.”

“If you are one of the people we need to talk to email me, natasha [at] thisisprettysmart [dot] com.”

She ends her presentation by thanking the people who have helped her put her launch party together. Judging by the number and quality of people she thanked, especially the effusive praise she heaped on her web designer Dennis Lim of Mavericks Interactive, it seems that prettysmart* already has a slew of good people the consultancy can work with.

Elevyn.com – Crafting A Way Out of Poverty

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elevyn logo

Social entrepreneurship knows no bounds. You don’t have to be be rich or famous or be an Anita Roddick to make a positive impact in this world.

Take Mike Tee, 29, and Devan Singaram, 30, for example. Both are busy entrepreneurs running their own IT companies (Density Professional and Fuzion Interactive respectively), but they have been so inspired by the idea of social entrepreneurship – business models that are not only driven by profits but also generate positive social impact – that they started Elevyn.com.

Elevyn.com is a platform for communities, NGOs and entrepreneurs to set up online shops that support a worthy cause. A percentage of the sale of every item sold through these online shops goes directly to fund a chosen cause. Co-founder Mike Tee explains how the Kuala Lumpur, Malaysia-based social entrepreneurship site operates and how it can empower disadvantaged communities. “Elevyn.com only works with indigenous or marginalized communities – who can benefit from access to a larger, global market to sell their crafts at a fair price.”

elevyn process

“Elevyn is not charity. Artisans must produce crafts that people will buy, and over a period of time, we train them to handle orders, packaging and delivery. These are all skills that will last them a lifetime. For buyers, we bring a whole new level of transparency to the buying experience. In traditional models, some artisans get as low as 6 percent of an item’s selling price – but buyers do not know that.”

“On Elevyn.com, we show how much each artisan is making from the sale, down to the very last cent.”

Helping Disadvantaged Communities Help Themselves

The idea for Elevyn.com actually came from another member of the team, Sze Ning, 25, who previously had worked with various indigenious groups in Malaysia and is now their Field Coordinator.

“(Sze Ning) told us her story at a village in Sabah, where the womenfolk – single mothers and aged women – produce beautiful crafts, yet are mired in poverty due to a lack of access to the market. She clearly remembers a feeling of helplessness, when one of the artisans asked her to find a market for their products in the city.”

One key inspiration was Kiva.org, and Mike and Devan was impressed how they successfully utilized the Internet to create a community to help poor entrepreneurs in developing countries. “Being from an IT/online background, Devan and I got really excited and realized that with our combined knowledge, and the vast availability of technology out there – there had to be something that we could do that’s not only profitable, but produces a social impact as well.”

“Then came the eureka moment – Elevyn.com would work with these artisans, get their crafts online to a global audience, and channel as much as 85% from each sale back to them.”

It’s a case of ‘Give a man a fish, and he feeds himself for a day. Teach him to fish and you feed him for a lifetime’, and something that the Malaysian government recognizes. Elevyn.com received MYR 150,000 (about US$40,000) in the MDEC Preseed Grant which helped them get started. “We also qualified for the finals of the Youth Social Entrepreneur Initiative (YSEI), which offered up to US$60,000 in startup funding. We are looking at a few more grants to continue building the company until it reaches sustainability.”

Tough Times Are Tougher For Some

The impact made by Elevyn.com may be far smaller compared to Kiva.org, but by no means any less meaningful. During the Christmas of 2008, one of the causes it supported was to raise funds for 14 kids in a Sabahan village who need supplies for the new school year. It was, Mike recalled, the best experience they had.

“We raised MYR300 – not a lot of money, but it went a long way. Our field partner in Sabah, Malina Soning arranged for a little Christmas tea party where she presented them with pencil boxes, schoolbags, stationery and other supplies, all of which were nicely wrapped. Many of the kids had never had a proper Christmas before, but they truly enjoyed the occasion and we all felt a little lump in our hearts hearing Malina’s stories and photos.”

sinompuru kids

Children in Sinompuru Village, Sabah receiving their Christmas presents of school supplies

A key objective Mike identified for Elevyn.com is to raise the incomes of all the craftsmen and artisans in their program, but to do that requires them to work with more communities and setting up more shops. He stresses that it is important to work with the communities to understand the idea, getting them organized, and producing crafts that will sell.

The other challenge is to drive more visitors to the site for more sales, which Mike admits is a whole new field and a steep learning curve for them. The current global recession isn’t helping either.

“I think the economic situation will have an impact on sales – by how much I’m not sure. But the whole economy thing is beyond our control, so we don’t stress too much on it. We’re being proactive in things that we CAN do – for example getting the word out on our artisans and their crafts, and raising as much awareness as possible for Elevyn.com.” Thankfully site traffic has been growing, albeit slowly, since their launch November last year thanks to coverage from a number of blogs and websites.

Elevyn.com is looking to build partnerships with any organizations or individuals who share the same worldview. “Alleviate poverty, empowering disadvantaged communities, or reaching out to the same markets, produce handmade crafts, etc. There are no hard requirements, but if there’s a way we can work together for a mutual benefit, please drop me a line at miketee@elevyn.com.”

Networking For Success

Mike looks at entrepreneurship as a crazy challenge, in both the physical and mental sense. “You’ll go from ‘Why the hell am I doing this’ to ‘This is the best job in the world!’ – all in one day!”, he says, sharing almost the same view as Foldees.com founder and fellow Malaysian Lau Chak Onn. “But it’s a learning curve like no other, that no universities and books can ever prepare you for. It builds your character, teaches you hard lessons and you’ll come back for more. Every single time.”

“One important lesson I’ve learnt is to build a network of similar entrepreneurs around you. Entrepreneurship requires a different level of mindset – that 99 percent of your ‘regular friends’ will not relate to. It can be an extremely lonely road. Thus the importance of speaking to people who can understand you, and vice versa.”

“An ‘entrepreneur support group’ works best.”

Welcome to Young Upstarts then, Mike, and I hope you can find like-minded people here.

Foldees.com – Crowdsourcing Greeting Card Design

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foldees

Lau Chak Onn and Alvin Yu are crazy over Threadless T-shirts, and between them they own almost 100 Threadless T-shirts. Threadless prints and sells T-shirts to the public that are designed through contests, and two former high-school classmates figured that the same concept could apply for greeting cards and so Foldees.com was born.

“(The greeting card business) is a very traditional-type industry with very old players, so we reckoned it could use a good old kick -in-the-nuts,” says Lau Chak Onn, or Chak as he prefers to be called. “What we’ve always wanted to do is to bring the joy of greeting cards to the youth (ages 13-35). How we plan to do it is through a combination of great designs that relate to our generation, and giving them the means and reasons to send greeting cards.”

Like Threadless, Foldees.com solicits designs from the public through various competitions it runs with prizes up to US$2,500, which it then prints and sells. “We have a firm belief that with the right designs and the right functions on the site – such as full integration with Facebook to track birthdays and recommending cards based on their Facebook profiles – youngsters will rediscover the joy of sending real physical cards versus e-cards or stodgy Hallmark-type stuff.”

Since its launch in mid June last year, Foldees.com has grown to a modest 1,500 users, with about 700+ pageviews a day. Its primary source of traffic is through the contests it runs, with designers publicizing their designs on their blogs, and general community and media interest. That may seem like a small number, but Chak says the people in his community is extremely active. “Each card gets about 17 comments and rated up to 200 times each. If there are two consistent comments about our cards, it’s that the designs are bizarrely cool, and the quality of the cards is astonishing. This is part of the reason why our designers are fiercely loyal to our site.”

“If you are a designer, do join one of our contests! Even if you don’t win some of our fantastic prizes, you’ll still get royalties and loads of feedback about your designs.”

A Colorful Background

Foldees.com is currently a three-man operation based in Kuala Lumpur, Malaysia. All three members of the team are aged 29 and come from diverse backgrounds. Chak has a media and journalism background, and he handles the marketing and PR as well as the day-to-day stuff for Foldees.com. Alvin, an award-winning accountant, handles financial issues and investor relations and also looks after operations. The last member, whom Chak says prefers to remain anonymous, is (according to Chak) a genius programmer.

Last year, Foldees.com received a grant of RM150,000 from the MDEC Pre-seed fund (a grant given by the Malaysian government to budding technopreneurs) which was used to start the company. On top of that, the founders invested about RM100,000 from their own pockets. “We are currently in the process of looking for more money to expand our operations more quickly and to support our marketing efforts.”

Sales of the cards has been promising. “Since we started selling cards in September, we’ve sold about 1000-odd cards. That’s not enough to pay for our company swimming pool, but it’s encouraging nonetheless, given that our traffic isn’t quite up there just yet.” Chak believes this number will grow despite the challenging economic times. “Greeting cards are naturally viral since you do send them to other people. About the recession, I think for us it’s actually a good thing. The greeting card industry has a history of being relatively recession-proof, and in this climate, things like manpower and property will be cheaper, so it’s a great time for a small company like ours to grow.”

Chak says they are working on implementing social networking functions and are constantly refining usability. One of the key features they are currently working on is a system, @ddress, which ties a person’s mailing address to their email. “Most people don’t have each other’s mailing addresses. With @ddress, say if you send a card to me, you can key in chak@foldees.com and it will display Chak, Petaling Jaya, Malaysia, and ask you if this is the person you’d like to send the card to.” The system is targeted to be up by the end of the month. They are also looking at Facebook integration next, although Chak admits that this will depend on whether they get further backing from investors.

The Allure and Challenge of Entrepreneurship

Chak shares his experience with starting an online business. “The challenge of any web business is the same. While people are always saying that the Internet opens them up to the international pool of potential customers, it also opens them up to about 2 million competitors. The average consumer probably goes to about 15-20 sites a day, and 10 of those are probably regular ones that don’t change. Essentially, you’re fighting with the entire web to capture those 5 new sites a consumer visits, and hoping to make it into his regular top ten.”

“To truly succeed is basically a case of plugging away until you reach that magical tipping point where people look for you instead of the other way around.”

“One thing I’ve experienced is that you constantly swing from “we’re going to rock!” to “why am I doing this?!” all the time. And this happens even before you write your business plan. The most important part of creating a business is just that… creating it. Writing it down, committing it to paper and finding the right team. Once you’ve got that, you just grow together, which is the stage we’re at right now.”

“I think that the chances of succeeding an entrepreneur are slim. I’ll put that right out there. But, the main reason why most of them fail are due to limitations on the entrepreneurs themselves. Our motivations, skills, management abilities and passion are all tested – at the same time. And that’s why it’s quite scary and rewarding at the same time. It’s a test of your true mettle and when it succeeds, it’s immensely rewarding. But if it fails, you have no one to blame but yourself.”

Achieving A Breakthrough In Fundraising

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Chris Mottau of North Venture Partners contacted me to share the venture firm’s latest e-guidebook, Breaking Through The Broken: The Transparent Guide To Overcoming The Inefficiencies In Early Stage Venture Capital.

There’s advice in there for both new entrepreneurs as well as investors about raising funds. “We’re trying to flip the whole funding process on its head and make it easier for those with great innovative ideas to get the money they need to make a difference in our economy,” Chris says.

If you fall in either camp, you could do worse than to check this guide out.

Learn From The Best

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One of the greatest resources for budding entrepreneurs is Stanford University’s Entrepreneurial Thought Leaders seminar series. Every week, the program invites thought leaders from various business sectors and industries to share their ideas and experiences with aspiring entrepreneurs around the world. There’s excellent content for entrepreneurs here. I’ve RSSed the audio podcasts on my iTunes for so long now that it’s never occurred to me to share this on this blog.

Thanks to Yi Chie for reminding me.

Speaking of thought leaders, the other resource you should check out is TED (Technology, Entertainment, Design). The greatest and best minds of their respective industries and fields congregate to share their ideas on this platform. I’ve got this RSSed as well. This is one series I’d pay to attend if it ever comes to this part of the world.

Youth Entrepreneurship In Singapore Gets Boost; Makes You Wish You Were Young

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If you’re young and interested in entrepreneurship, here’s good news for you:

The latest Civil Law (Amendment) Bill has just revised the age at which you can start and run a business from 21 to 18. So while you won’t be allowed into some drinking establishments in Singapore, you still can be a tycoon and buy and run them.

National enterprise development agency SPRING Singapore has also recently launched two new entrepreneurship schemes for young, budding entrepreneurs: the Young Entrepreneurs Scheme for Schools (YES! Schools) and the Young Entrepreneurship Scheme for Startups (YES! Startups). With YES! Schools, educational institutions will be able to tap funds to build a student entrepreneurship program so go ahead and bug your deans and professors to start if your school doesn’t already have a program in place. YES! Startups matches S$4 for every S$1 you raise for your first startup through self-funding, schools or any other third-party sources, up to a maximum of S$50,000.

If you’re still in school and want to start a business, check these schemes out.

Doom And Gloom For Small Businesses In Singapore; Buggered By Greedy Landlords And Hypocritical Public Sector

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According to a Straits Times story, 131 small businesses in Singapore closed down last year – an increase of almost 25 percent over 2007, with almost 40 percent of these shutting down from September to December. A check conducted by the paper with 47 businesses found that nearly a third of them had either closed or are planning to.

This is hardly surprising. The global recession that toppled huge financial institutions and the economies of some countries will find small, fledgling businesses easy prey. High rents and poor sales continue to plague local small businesses, especially in the retail and F&B industries.

Even worse, there seems to be no respite from exceedingly high rentals from landlords, and no support nor sympathy from the public sector either.

Just before US Airways Flight 1549 crashed into the Hudson river after hitting a flock of geese that took out both its engines, pilot Captain Chesley Sullenburger warned his passengers over the intercom to “brace for impact”.

This warning would be appropriate to small businesses during this economic turmoil as well.

MyLinkup.sg – Innovative Tuition Agency Goes Web 2.0; Conducts Questionable Blogging Contest?

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mylinkup.sg

Picking the right home tutor for your child is an extremely important process, and it can take a long time to find someone suitable. And of course it should – the last thing you want is to end up with a paedophile getting anywhere near your children. Or a sadist – I remember my mom got me a English tutor during my primary school days who had the penchant of punishing me by attaching clothes pegs to my ears when I failed to meet her exacting standards.

But I digress. MyLinkup.sg is a registered home tuition agency that not only helps to matchmake the right tutors to students’ needs, but also manages the administrative details between both parties. Tutors and students can sign up online for future matchups. That’s nothing special, I hear you say. What may be interesting, however, is the way its using the Web for business – engaging communities on Facebook, Friendster, LinkedIn and even Windows Live. How’s that for a mere tuition agency?

One thing I can’t quite agree with is its engagement of bloggers via a blogging contest. It may sound like a great way to get extra online publicity, but paying bloggers to blog about how wonderful your service is without them having to ever try out the service is damaging to the credibility of both your site and any bloggers who do write about you.

I recommend talking to a good social media consultant.

Lost Zombies Scare The Bejeezus Out Of The Rest Of Us

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lost zombies

Horror-inspired zombie fiction will never hit mainstream in a big way – does anyone even recall B-grade zombie flicks such as 28 Days Later? But that doesn’t stop the genre’s legion of rabid fans who insist that their choice of fare should be elevated into mainstream popular culture.

Cue in Ryan Leach, the founder of zombie-themed social network Lost Zombies. His site’s goal is to create the first-ever community-generated zombie documentary/mockumentary. “The site has your basic social network features, but what makes us different is that we push our users to submit zombie-related pictures, audio recordings, stories and video clips that we are going to be editing into a feature-length film,” says Leach. Whoa, a crowdsourced zombie fan flick? Creepy. Interestingly,  Lost Zombies has roughly achieved about a third of its target of 1,000 video and 10,000 photo submissions so far.

But shouldn’t it be easier to garner more submissions? After all, some of us already resemble groaning, ambling, brain-eating zombies when woken up too early in the mornings.

You’ve GotVMail – Concentrating On A Specific Market Bring Rewards

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GotVMail

Siamak Taghaddos and David Hauser met while attending the entrepreneur program at Babson College, located near Boston. Iranian-born (but Boston-raised) Siamak and Manhattan native David had each been involved in previous startup ventures, and were frustrated by the lack of affordable phone solutions available to very small businesses and entrepreneurs to help grow their business. So they pooled some personal savings, along with some funding from friends and angel investors (but no venture funding), and founded GotVMail in 2003.

GotVMail’s virtual phone service basically provides businesses a full suite of communications services to run operations – a toll-free or local number, Web delivery of fax and voicemail messages, a customized main voice greeting, mailboxes for employees and departments, a dial-by-name directory, “follow me” call forwarding capability, for example. And the online service allows you to use any phone – iPhone, land line phones, cell phones, VoIP phones, SmartPhones — without needing to purchase equipment or sign any long-term service contracts.

It’s an attractive deal for small business setups, and indeed Siamak and David pretty much planned it that way. Instead of creating a phone system that tried to be “everything to everyone”, they focused on a specific niche – entrepreneurs who want their businesses to sound bigger than they are and more professional. With this specific go-to-market plan, perhaps it wasn’t too surprising that they were profitable by their second month of operation.

Today GotVMail has served more than 60,000 small businesses, achieved the #66 ranking on Inc. Magazine’s 2007 listing of the fastest growing private companies in the US, and earned Siamak and David numerous young entrepreneur awards.

Not bad for young entrepreneurs who are not yet 30 years old.

Entrepreneurs’ Organization: Entrepreneurs View 2009 With Cautious Optimism

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According to the latest findings from Entrepreneurs’ Organization, if you’re an entrepreneur you are likely to be:

1. Concerned about the current economic climate, but are confident about surviving the crisis. Seven out of ten entrepreneurs believe you will ride out the recession. Interestingly, almost half of you anticipate an increase of revenues in 2009!

2. Concerned about obtaining funding. Money, money, money, it’s not so funny.

3. Ready to embrace “green”. Despite depressed economic conditions, more than one third of you will increase “green” commitments while 45 percent will maintain current commitment levels. Mother Earth, and the rest of humankind, will thank you for this.

4. Want to do good. Nearly a quarter of you will increase your priority for corporate social responsibility. About 60 percent of you will maintain your CSR commitments.

5. Think that the time for starting a business is as good as any. One in five of you is more likely to start a business now compared to last year, while more than half of you think it is equally as likely.

Download the full report, or check out the press release.

Event: Seven Keys To Being A Successful Serial Entrepreneur

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dan lejerskar

Dan Lejerskar is a serial entrepreneur, starting several successful companies including PFAB, a real estate development company, Prosolvia AB, a publicly-traded simulation compay, e-commerce and interactive 3D company RealityBUY Inc. Currently the co-founder, chairman and executive vice president of EON Reality Inc, Romania-born Lejerskar will be sharing his 19 years experience as a successful serial entrepreneur in an Infocomm Live event on 21 January 2009 from 6.30-9.30pm organized by the Infocomm Development Authority of Singapore (IDA), in partnership with E27 and The Digital Movement.

Find out more here or register for the event here.

In Conversation: Heather Chi, Food For All

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food for all

Most people don’t experience hunger in food-crazy Singapore. A look around the perpetually crowded food courts and coffee shops around the island reveal that food is certainly abundant and that there’s a lot of food wastage instead.

But the youths from Food for All intends to change Singaporeans’ mind about that. Food for All is an anti-hunger youth collective that intends to bring everyone in Singapore who is interested in, and tackling, on food issues together in dialogue. Its main work revolves around conducting research – such as its annual report on “Critical Food Issues in Singapore” – and assista Central Singapore to do a nationwide survey on food rations in Singapore. It is currently looking into establishing a food bank in Singapore, for food suppliers to deposit their excess stock, to be redistributed to the community.

I chatted with the young founder of Food for All, Heather Chi, on social entrepreneurship:

Q. Why did you want to start something like this? Tell us a little about the inspiration behind Food for All.

You can actually read about my story on my blog here. Basically, I became very interested in food issues after recovering from an eating disorder and got myself involved in a community project distributing food rations to poor people in Singapore, and was quite stricken by the extent of hunger and poverty in the country. I did more research and discovered a wide range of food issues, many of which like food security, food safety, hunger and food wastage, are very relevant to Singapore and the region. Food for All is a community and a space I have created for those like me, in Singapore, who are concerned about these issues and want to do something about it.

Q. Tell us a little bit about yourself, your passions and why you think it is important to contribute back to society.

I call myself an incorrigible pursuer of happiness because it’s true! I find great joy in creating opportunities for both myself and others to fill social gaps using our best skills – be they in event organizing, research, writing, art…even Facebooking! And that is essentially what Food for All is about. I believe each of us would be much happier if we use our best skills to create the greatest personal and community value we can – and that’s what drives me.

Q. Share some of the challenges that you’ve faced so far with regards to the initiative. How about opportunities?

Challenge #1 is volunteer management. I have had quite a bit of difficulties managing the teams when team members (including myself) frequently fly overseas or have very busy schedules. Indeed, many people in the social scene today are the same guys attending all the conferences and networking lunches, and are involved in 347640559 projects! This challenge, however, has encouraged me to adopt a very different approach to bringing people on board. Nowadays, I ‘date’ everyone who wants to come on board Food for All – meet them over a cuppa to find out why they are interested in food issues and the organizations – as well as exactly what they’d be interested to be involved with and to what extent. I try to give people what they want – which I guess is pretty new for an NGO! This has really enabled me to get to know people better, and develop real friendships – which help cement longer-term relationships and commitments.

Challenge #2 – “Resources for the Small Fry”. There are quite alot of funds available for community projects in Singapore but you need to ‘get yourself together’ and ‘get a safety label’, i.e. you have to be registered as a society (or better yet, charity) with a respectable Board of Directors, independent auditors, etc. None of my initiatives are close to this stage – which has really forced us to ‘go guerilla’: (a) finding mentors and financers – including unconventional ones like cafes – with a sincere and strong interest in our ideas, (b) using open source, free software (Joomla) and popular social networks (Facebook) to organize the team and publicize events, (c) occupying cosy cafes as temporary offices… and building up real credibility through doing solid work!

Q. If there’s something in this world that you’d like to change, what would it be and how would you go about achieving this?

Bring the control of food production, distribution and consumption to the people! Few people realize how extensively these processes have been outsourced (97% of our food is imported from mass production farms in developing countries and developed countries employing seasonal workers from developing countries… and a majority of our local F&B outlets are staffed by migrants too!) and this leads to a disconnection with the land upon which our food as grown, as well as the people who’ve shed blood, sweat and tears to get this food to us. I’ve actually produced a relatively comprehensive food report with a list of things anyone anywhere can do, with respect to a wide range of food issues, to intervene in the current system and make a change.

Q. How do you think the current economic downturn will impact on Food for All?

Since the economic downturn and period of inflation, I have been invited a number of times to talk about food inflation, the implications of this and how we can help mitigate the situation – many people are concerned about the rising food prices and we’re actively trying to compile a directory of food rations programmes in Singapore, as well as places people can get free food. These are only temporary measures though – a longer-term plan would be to look at how we can move around the current disintegrated food distribution system with middlemen (especially large retailers) and their high mark-ups!

Q. Does living in materialistic Singapore make us insensitive to social needs? How do you think we can encourage more youth to contribute back to society?

I don’t think so actually. Many other countries that are ‘materialistic’ like the UK and US, have a large proportion of youth doing sincere and committed community work. I believe the problems are self-censorship and apathy, which in part come from the comfortable life we lead here, as well as fears about stepping out, breaking from the norm, making a change. More opportunities need to be opened to youth but more importantly, these need to be opportunities that do not compromise the ability of youth to live a safe and fulfilling life. At Food for All, we always try to make things exciting – try our 3am food waste escapades! – but we find Singaporeans tend to be quite conservative themselves!

Q. Any last comments you’d like to share?

Try to make maximum impact with minimum cost and effort. Haha this is my motto actually! Very Singaporean but it’s amazing how much you can get done sticking to this!

heather chi

Heather Chi, founder of Food for All

Ten Things You Can Do For A Better 2009

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By all accounts, 2009 is shaping up to be a very bad year. The global financial crisis that has wiped out billions of dollars and seen tens of thousands of jobs lost continues to stalk us from last year into 2009.

But don’t let that get us down. Here are ten things you can do for a better 2009:

1. Pick up a new skill. It’s a good time to learn something useful that will add value to your overall skill set. How about learning a new language? If nothing else, learn accounting to help keep your books in order. Most of us – including entrepreneurs! – fail when it comes to basic book-keeping.

2. Pay it forward. Once a day, do something good for someone without expecting anything in return. Help an old lady cross the road. Recommend a trusted service provider or vendor to a business contact. And you don’t even need to spend any money – a smile does wonders to light up someone else’s day. Karma aside, the feel-good factor is an adrenaline rush.

3. Finish what you’ve started. Focus on completing something that you’ve conveniently left aside for some time now. It could be that you haven’t updated your website for a while. Or perhaps it’s the long overdue maintenance works for your home. Finish it!

4. Network. Join business and social networking events to meet more people. Extend your circle of friends, business contacts and acquaintances. You’ll never know when you may need them.

5. Be more knowledgeable. Read more books. Subscribe to a good current affairs magazine. Personally, I subscribe to Monocle and found that my world view has changed since the day I picked my first copy up. Knowledge is power.

6. Start a side project. Do something totally different on the side that will give you another perspective in life. Start a blogshop. Support a cause. Found a social initiative to save the last remaining mangrove swamp in your hometown from reclaimation. My friend Kelvin Quee may be the co-founder of local startup JamiQ, but he also runs Interesthink and that makes him a lot more complete than most people I know.

7. Forgive one person who’ve wronged you in 2008. Seriously, this sounds like mumbo-jumbo but forgiving someone for an injustice done to you does really help you psychologically. Drop that weight off your shoulder and concentrate on the real issues in life.

8. Give up one vice. Smoking, drinking, whoring, gambling, porn, whatever. The amount of time and money you save can be channelled to something more positive.

9. Be more involved in your community. Be a volunteer in your neighbourhood. Join the volunteer corps, or even helping out at the soup kitchen. There’s never a better time to give back to society. I’m considering joining my neighbourhood watch to look out for crime around my district.

10. Maintain a positive outlook in life. Carry yourself with confidence and a positive vibe. People who are positive naturally attracts others to them. Nobody likes a dour person with a face that can sour milk.

Granted, doing any or all of the above will not help you single-handedly rebuild the world’s financial systems.  But at least you can look back and feel some satisfaction that you’ve made a difference to YOUR life at the end of 2009.

Happy New Year!

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